Return & Refund Policy

At Hadison, we stand behind the quality of our Remote EMS Foot Massager and want you to be completely satisfied. If for any reason you’re not happy with your purchase, please review our return and refund policy below.

🛍 Return Eligibility

We accept returns within 30 days of delivery if:

✅ The item is unused and in its original condition
✅ It includes all original packaging, manuals, and accessories
✅ The return is requested within the 30-day window

❌ Non-Returnable Items

We do not accept returns for:

  • Used or damaged items due to customer handling
  • Items returned without prior authorization
  • Final sale or clearance items

📦 How to Request a Return

  1. Email us at oska@hadisom.com with:

  • Your name and order number
  • Reason for return
  • Clear photos if the item is defective or damaged

  1. Wait for our response (within 1–2 business days) with instructions on how to ship your return.

🚫 Please do not ship items back without receiving confirmation.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service.

💳 Refunds

Once your return is received and inspected:

  • If approved, refunds will be processed to your original payment method within 5–10 business days.
  • You’ll receive a confirmation email when your refund has been issued.

  • Note: Original shipping fees (if applicable) are non-refundable.

  • 🔄 Exchanges
  • We don’t offer direct exchanges. If you'd like a different item, please:
  1. Return your original product following the steps above.
  2. Place a new order for the replacement.
  • 🛠 Damaged or Defective Items
  • If your product arrives damaged or defective:
  • Contact us within 3 days of delivery
  • Provide clear photos or videos of the issue
  • We will arrange a replacement or a full refund, based on your preference and product availability